Onboarding
FAQs.
Welcome to the herd! The questions we hear most from new customers between checkout and go-live.
How long will it take to get setup?
Typical set up time is 4-7 business days. There are some things that may delay setup time like if your home doesn't currently have a coax connection or if a technician is required. However, in any circumstance we strive to resolve these situations quickly and get you connected ASAP.
Do I need a coax/cable port to get installed?
You do, yes. Please take a look around your home for anything that looks like the photos below. If you do not have them, we'd be happy to get one installed for you. Please text or call us as soon as possible to make this change to your order!
Or
When will I get my modem in the mail?
Your modem should arrive the day you requested your internet to start.
What do I do when I get my modem in the mail?
These instructions will be included with your modem. You can also watch this helpful video.
Should I schedule the cancellation of my other internet provider now?
Not yet. It is best to wait until you are fully hooked up before canceling your current provider. This will ensure you will not go without internet.
Can I keep my existing Phone Number?
Absolutely! To ensure we can take it over from your current provider, please do not cancel your service, we will do that on your behalf when we take the number over. To complete the takeover, we do need a copy of your bill from your current provider. It should be the most recent bill, and it should show your name, your phone number, and your account number. You will receive an email from us with instructions on how to submit your bill.
Still have a question?
Send us a message and our team responds within minutes. Or call or text 1-902-800-2660.