Onboarding FAQ's

Welcome to the Herd! Here are some Frequently Asked Questions we get from new customers:

How long will it take to get setup?
Do I need a coax/cable port to get installed?
When will I get my modem in the mail?
What do I do when I get my modem in the mail?
Should I schedule the cancellation of my other internet provider now?
Can I keep my existing Phone Number?
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Service Status

General & Billing Support: Call or text 1-902-800-2660 Our friendly support cows are available Monday–Friday, 8:00 a.m.–9:00 p.m., and Saturday–Sunday, 9:00 a.m.–5:30 p.m.


Technical Support: Call or text 1-902-800-2660 Our knowledgeable tech support cows are available Monday–Friday, 8:00 a.m.–11:00 p.m., and Saturday–Sunday, 9:00 a.m.–10:00 p.m.

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