Purple Cow
All Systems Operational

All systems operational.

Everything is running as it should. When it isn't, this page says so first, before you have to call and ask.

This page is updated in real time

If an interruption affects your address, this is where you’ll find the latest information. We strive to provide updates every 120 minutes or less, with as much detail as possible on our progress and estimated restoration times.

Green here, but you’re offline?

Then it’s local to your place, and usually a two-minute fix.

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Right now

Live from our status feed · Updated 1:14 a.m. AT
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Scheduled work

Planned maintenance we know about ahead of time. We aim for the small hours.

Nothing scheduled
No planned service interruptions

When maintenance is coming we post it here first and message the customers it affects, so it isn’t a surprise on the night.

Recent history

Last 90 days
What happened, and what we did
1 incident

Certain apps and websites not loading

Resolved

Started Sep 26, 2026, 2:00 p.m. ADT · Resolved Sep 27, 2026, 2:02 p.m. ADT

  1. ResolvedSep 27, 2026, 2:02 p.m. ADT

    We're seeing access return to the affected apps and websites (including Crave, TSN, Yahoo Mail and some online games), and we're monitoring closely while we continue to work with our partners. The rest of your internet should keep working normally. If you're still having trouble with any of these, please reboot your modem. If that doesn't help, text or call us at 902-800-2660. Thanks for your patience, and for being in the herd!

  2. MonitoringSep 27, 2026, 11:16 a.m. ADT

    Update – We're seeing access return to the affected apps and websites, If you're still having trouble with any of these, please reboot your modem. If that doesn't help, text or call us at 902-800-2660. Thanks for your patience, and for being in the herd!

  3. IdentifiedSep 26, 2026, 7:19 p.m. ADT

    Update – We're continuing to work closely with our partners to restore access to the affected apps and websites (including Crave, TSN, Yahoo Mail and some online games). The rest of your internet should keep working normally in the meantime. Thanks for your patience, and we'll share another update soon.

  4. IdentifiedSep 26, 2026, 4:47 p.m. ADT

    Update – We're continuing to work on the issue affecting access to some apps and websites (including Crave, TSN, Yahoo Mail and some online games). We've traced it to our carrier's network, and they've confirmed they're actively working on it. The rest of your internet should be working normally, and there's nothing you need to do on your end. We're really sorry for the inconvenience, and we'll post another update as soon as we have more to share.

  5. IdentifiedSep 26, 2026, 2:00 p.m. ADT

    We're aware that some customers maybe having trouble reaching certain apps and websites, including Crave, TSN, Yahoo Mail, and some online games like Call of Duty and NBA 2K. Our team is working with our network partners to investigate this issue and solve it as soon as possible. We will keep you updated as we learn more. Thank-you for your patience and for being in the herd!

Talk to a person

Call or text and someone on our Nova Scotia team answers. No phone tree, no ticket number.

1-902-800-2660
Why we publish this

Because guessing whether it’s you or us is the worst part of a service interruption. If we’re broken, we’d rather you knew from us than from a forum.