Some common questions

Not at all. It is the same internet as the big guys. Our internet is awesome and we have tens of thousands of herd members to prove it.
Purple Cow Internet's goal is to drive down the cost of internet so we look for efficiencies where we can to make this happen.
Very much so. We have invested into state of the art equipment and double up on everything within our data centers to ensure redundancy. We have a 99.999% up time and will continue to investing into our equipment to make sure you have the best wifi experience.
Totally! Any friend you refer you receive $25 and they get $15. Once your internet is live you will receive a link that can be shared with friends and family. All they do is just signup as normal with your link and both of you will get the credit.
Billing is done on a credit card or visa debit card just like Netflix or other subscription sites. When you signup a charge is made on your card for the first month and setup. The date your internet turns on becomes your monthly bill date.
Yes, once you have the cow’s internet setup you will cancel with your other provider.

Some common internet questions

Usually everything is complete within 3-4 business days unless a tech is required. We use local technicians to your area so depending on availability if a tech is required it can take a little longer. Normally a tech is only required if you are in a new construction or if you know there is no coax in your home.
We provide a Wifi router for free with your system. The router is awesome and sends out both 5G and 2.4G wifi. If you are having trouble getting the wifi all around your home there are several trouble shooting steps we can work with you on to make sure it works great in your home.
Super easy to adjust your package. Just shoot us a text and we will make any changes you like.
Every herd member is different however most of the time the Gig plan provides more bandwidth than you need. We always suggest starting on a lower package and working your way up if needed.
Our Internet is great. Check out our google reviews if you don't believe us. It is the same internet as the big guys only less expensive.

Some common TV questions

Yes, for sure. You can pretty much add anything you want to the Local News package. Also if you want to add a channel we currently do not have in our packages let us know and we will see if we can get it for you.
Yup! DVR is available. Add increments of 50 hours of recording time for only $5/month. You can record unlimited channels at the same time with all your recordings saved for 6 months.

The coolest thing about the DVR is that all your recordings are available on all your devices.

Anytime. Just shoot us a text and we can customize it for you.
You can have up to 15 unique devices connected to the service, with 5 devices all watching at once.
With Purple Cow TV you can use your existing streaming devices including any Apple, Android, Google or firestick device and soon just in your computer browser. We do not provide a TV box or any other streaming boxes. If you currently do not have one we recommend going with an Amazon Firestick. Solid device and only costs around $50.

Apple TV

  • tvOS 15 or later

  • iOS Mobile
  • iOS 15 or later

  • Android Mobile
  • 7.0 or later

  • Android TV
  • Minimum OS supported is Android/Google TV 9.0 or higher (do not support android mobile release on STB)

  • Google TV
  • All versions

  • Fire TV
  • Fire TV (Gen 1) - AFTB (released April 12, 2014))
  • Fire TV Stick (Gen 1) - AFTM - (released Nov 19, 2014)
  • Fire TV (Gen 2) - AFTS - (released Sep 29, 2015)
  • Fire TV Stick (Gen 2) - AFTT (released Oct 20, 2016)
  • Fire TV Edition - Element 4K (2017) - AFTRS
  • A complete channel guide: CHANNEL GUIDE

    Some common phone questions

    This whole list is free and included:
    VoicemailA voicemail box was assigned to you with your service. In the Voice Portal, you can upload your voicemail greetings and personal name recordings, view and manage any saved messages, and set up voicemail forwarding to email.
    Caller ID The name sent with caller ID, sometimes referred to as CNAM, is a setting on your phone number.
    Call HistoryCall History holds the records of all calls made and received on the account.
    Do Not Disturb When you don’t want your phone to ring, activate Do Not Disturb to send all incoming calls directly to your voicemail box.
    Last Call ReturnThree-way calling lets you bring two parties into the same call so all may participate in the same conversation.
    Voicemail Local AccessYour voicemail box can be accessed in the Voice Portal, remotely, or by dialing a star code from a phone connected to the account.
    Three-way CallingThree-Way Calling lets you talk with two people in two different locations, at the same time, or talk privately with one party while the other holds.
    Call HandlingCall Handling determines how your incoming calls will be routed under different circumstances.
    Call ScreeningYou have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number.
    Anonymous CallersCalls from anonymous callers (those without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.
    Custom Callers Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Voice Portal or by star code.
    Robocall BlockingBlock the telephone numbers of known telemarketers and robocallers.
    Sim RingEnables a call to ring to multiple lines and/or phone numbers simultaneously.
    Call TraceCall Trace allows you to mark a harassing or threatening phone call in your Call History.
    Call ForwardingWhen you aren’t available to answer calls on your phone, you can forward your calls somewhere else. Call Forwarding can be set up in the voice portal or by star codes. In the Voice Portal, you can set up a schedule to forward calls during certain hours, like your lunch break.
    Remote Access ForwardingWhen you’re away from your phone but still want to receive calls, you don’t need to get back to your phone to set things up. Unconditional call forwarding, or forwarding of all calls, is available remotely using the voicemail system, so it will continue to function even if there is a power outage, internet outage, or device failure.
    Call Waiting With Call Waiting, you can see who is calling, even if you’re on another call (as long as caller ID is supported on your phone). If a second call comes in while you’re on a call, you’ll hear the Call Waiting tone. To answer that call, you can choose to place your current call on hold and pick up the incoming call. Additionally, you can temporarily or completely enable or disable Call Waiting from your phone or in the Voice Portal.
    Collect Calls Collect calls are currently not offered.
    Call anywhere across Canada and the US (excluding Hawaii and Alaska) free of charge. For calling outside of Canada and the US we recommend you use an online service like Whatsapp or Skype to avoid expensive long distance charges. To keep our phone service at the lowest cost to you and to prevent any surprises we do not offer any long distance in our plans.
    Yup. We can provide you a new number free of charge.
    Yup. You can keep your current phone number and we will take care of porting it over to our service for you.
    Normally takes about a week. During this week you will not lose access to your current phone. Once it switches it is automatic and can then plug in your Purple Cow phone box.
    What we provide is a box for your handset to plug into. We do not supply the handset however the box will work with all existing phones.
    VOIP (Voice over Internet Protocol) uses the internet to transmit voice data digitally, offering flexibility and cost-effectiveness for voice communication on various devices. It relies on internet connectivity, which may affect call quality. In contrast, Landline uses traditional copper wires for analog voice transmission, providing stable call quality and reliability, even during power outages. Landlines are fixed to specific geographical locations, while VOIP enables communication from any internet-connected place. VOIP typically offers advanced features like video conferencing, while Landlines may have limited features. The choice depends on factors such as cost, mobility, call quality, and the need for additional functionalities.

    You can find the full list here: STAR CODES

    Still have a question?

    Shoot us a message and our team will respond within mins

    Our main form of communication here at Purple Cow is through text message. We love this as it keeps things more personal and keeps history of the entire conversation.


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