Frequently Asked Questions
Feel free to message us!
How long does it take to get turned on?
Usually everything is complete within 10 business days. We like to go faster however its always best to under promise and over deliver.
How fast is your internet?
Way fast!!! We do speed tests side by side with the Big Guys and we always come out on top. With our SMART internet you can forget about Netflix buffering. We start you off at 100 mbps download and 10 mbps upload.
Do I have to install the modem myself?
Most of the time all you have to do is just plug it in. After doing so if it doesn’t come to life we will schedule a team member to pop by and get it all setup for you. Happy!
How does billing work?
We keep everything super simple and bill your credit card or visa debit at the beginning of the monthly period just like Netflix. If you choose the Annual plan we would bill your card once a year. If you need to move your bill date, no problem. Just send us a text on your preferred date and we can move it for you.
Is your Internet Reliable?
Yes, it is super reliable. To prevent our internet from ever causing you issues, we doubled up on everything. We have two internet suppliers, two huge computers and we even have two power supplies going to these computers.
Do I need to cancel with my other provider?
Yes, once you have the cow’s internet setup you will cancel with your other provider.
What happens if I need to change my billing information?
You can always log into your account to adjust this information by clicking the “My Account” tab at the top of the page. Your username and password was emailed to you when you joined the cow.
Whats Purple Cow’s Telephone Number?
My grade six teacher said to me the worst thing about internet companies is having to call and wait on hold. Well you never have to do that with us. Text us at 833 331 1163. No holding. No stressing. Only happiness.
Does Purple Cow have a referral program?
Totally! FOr the month of march tell your bill to take a March Break. Get $60 and Give $15. Once installed you will receive a link that you can share with friends and family. All they do is just signup as normal with your link and both of you will get the credit.
What are your goals?
We want to be the internet provider everyone loves! With your help we can spread that love!