Complaints
At Purple Cow, you’re part of our herd, and we take care of our herd. If something isn’t sitting right, we’ll listen and help make it right. Here’s exactly how, including your right to contact the Commission for Complaints for Telecom-television Services (CCTS).
Step 1: Start here
Talk to us
Most of the time, we can sort things out right here. Our support team takes real pride in going above and beyond for every member of our herd. They can see your account and handle most of what you need on the spot. Call, text, or email, whichever suits you, and let us know what’s going on and what a good outcome looks like for you.
- Call or text
- 1-902-800-2660
- 61 Raddall Ave, Unit P
Dartmouth, NS B3B 1T2
| Team | Mon–Fri | Sat–Sun |
|---|---|---|
| General & billing | 8:00 a.m. – 9:00 p.m. | 9:00 a.m. – 5:30 p.m. |
| Technical support | 8:00 a.m. – 11:00 p.m. | 9:00 a.m. – 10:00 p.m. |
Step 2: If you need more help
Ask for a senior agent
If the first conversation doesn’t get you where you need to be, just ask for a senior agent or supervisor. They’ll take ownership of your case, so you won’t have to explain everything again from the start. You can ask for this any time, through any of the channels above.
- Call or text
- 1-902-800-2660
Step 3: A fresh set of eyes
Ask our leadership team to review
Most inquiries are sorted out well before this step. But if you’d still like a fresh set of eyes, ask our leadership team to review your case personally. They’ll have the full picture, and the authority to make a call.
You’ll hear back from us in one business day.
Step 4: Independent review
Contact the CCTS
Most concerns are sorted out well before this stage. If we haven’t gotten there together, the CCTS is a free, independent option.
Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
- Website
- www.ccts-cprst.ca
- Toll-free
- 1-888-221-1687
- Fax
- 1-877-782-2924
- P.O. Box 56067 — Minto Place RO, Ottawa, ON K1R 7Z1
Related
- Accessibility: feedback about accessibility barriers, under the Accessible Canada Act.
- Terms of Service: including how billing disputes are handled.
- Service status: check for a known outage before getting in touch.