# FAQ — Common Questions About Purple Cow Internet > Canonical page: https://purplecowinternet.com/faq/ ![](/images/design/pc-eyes-128.webp) # Ask us anything. The questions we get asked most, answered straight. If yours isn't here, call or text [1-902-800-2660](tel:19028002660) and a real person replies in minutes. Search Categories [Common questions](#common)[Internet](#internet)[Television](#tv)[Home phone](#phone)[Purple Fibre](#fibre)[Billing & account](#billing)[Community](#community) Something broken? The troubleshooting pages have step-by-step fixes. [Go there ›](https://help.purplecowinternet.com) 36 questions. ## Common questions ![](/images/design/pc-eyes-128.webp) How is it possible that Purple Cow Internet is so much less expensive?+ Purple Cow Internet's goal is to drive down the cost of internet so we look for efficiencies where we can to make this happen. When I switch to Purple Cow will my internet quality decrease?+ Not at all. It is the same internet as the big guys. Our internet is awesome and we have tens of thousands of herd members to prove it. Is Purple Cow Internet's service reliable?+ Very much so. We have invested into state of the art equipment and double up on everything within our data centers to ensure redundancy. We have a 99.999% up time and will continue to invest into our equipment to make sure you have the best wifi experience. [Check service status ›](/service-interruptions/) Do I need to cancel with my other provider?+ Yes, once you have the cow’s internet setup you will cancel with your other provider. Am I locked into a contract?+ No. Everything is month to month, with no term and no cancellation fee. And the price you sign up at is the price you keep paying, not a twelve-month teaser that jumps afterward. Where do you offer service?+ Internet, TV and home phone across Nova Scotia, Prince Edward Island and Newfoundland. [Check your address ›](/internet/#address-check) How does Vacation Mode work?+ Vacation Mode lets you keep your modem, pause your regular monthly bill, and easily reconnect when you return — for $15/month. To turn it on, [text](sms:+19028002660?&body=Hi%20Purple%20Cow%2C%20I'd%20like%20to%20set%20up%20Vacation%20Mode.) or call us. When you're ready to reconnect, [text](sms:+19028002660?&body=Hi%20Purple%20Cow%2C%20I'd%20like%20to%20set%20up%20Vacation%20Mode.) or call us 2–3 business days before your desired reconnection date. I'm moving house. What happens?+ Your service moves with you anywhere we operate. Give us your new address and move date and we'll line up the switchover, take your modem with you. ## Internet With prices starting at $60 is the internet any good?+ Our Internet is great. Check out our google reviews if you don't believe us. It is the same internet as the big guys only less expensive. Do I need the Gig internet plan?+ Every herd member is different however most of the time the Gig plan provides more bandwidth than you need. We always suggest starting on a lower package and working your way up if needed. How long does it take to get turned on?+ Usually everything is complete within 3-4 business days unless a tech is required. We use local technicians to your area so depending on availability if a tech is required it can take a little longer. Normally a tech is only required if you are in a new construction or if you know there is no coax in your home. Will the Wifi get everywhere in my home?+ We provide a Wifi router for free with your system. The router is awesome and sends out both 5G and 2.4G wifi. If you are having trouble getting the wifi all around your home there are several trouble shooting steps we can work with you on to make sure it works great in your home. Can I adjust my packages?+ Super easy to adjust your package. Just shoot us a text and we will make any changes you like. Is there a data cap?+ No. Every internet plan is unlimited with no usage fees, so there's nothing to monitor and no surprise on the bill. Do I have to buy a modem?+ No. A Wi-Fi router comes with every plan and there's no monthly rental line on your bill for it. There is a one-time $55 shipping and provisioning charge when you join, and a technician will install it for free if you'd rather not do it yourself. I live in an apartment that only offers one provider. Can I still switch?+ Often yes. Building owners sometimes have arrangements with one provider, but that doesn't always mean others can't serve you. Run the address check, and if we can't reach you yet, tell your building manager you want us in. Hearing it from residents is what moves those conversations. ## Television I can't find the Purple Cow TV app on my TV. What do I do?+ If you have a Samsung, LG, or Roku TV, our app isn't available in those app stores yet. The easy solution is to use an Amazon Fire Stick ($30-50) – just plug it into your TV and download our app there! For all other smart TVs, search 'Purple Cow TV' in your app store and download directly. Does Purple Cow TV travel with me?+ Yes. Because it's an app rather than a box tied to your wall, your channels, guide and recordings work at the cottage, in the car or at a friend's place. Same login, nothing extra to buy. Is there DVR?+ Yup! DVR is available. Add 50 hours of recording time for only $5/month. You can record unlimited channels at the same time with all your recordings saved for 6 months. The coolest thing about the DVR is that all your recordings are available on all your devices. Do you guys send me a TV box or can I just use my own?+ Both work. With Purple Cow TV, you have options. Many herd members use their own streaming devices including Apple TV, Android, Google TV, Firestick, or even a Chrome browser. We also offer TV boxes and include one with each package, which you can add free of charge during checkout or later through the customer portal. How many devices can watch TV at once?+ You can have up to 15 unique devices connected to the service, with 5 devices all watching at once. Can I add other channels?+ Yes, for sure. You can pretty much add anything you want to the Local News package. Also if you want to add a channel we currently do not have in our packages let us know and we will see if we can get it for you. ## Home phone Can I use my existing phone number?+ Yup. You can keep your current phone number and we will take care of porting it over to our service for you. Can I get a new number?+ Yup. We can provide you a new number free of charge. What is the difference between VOIP and Landline?+ VOIP (Voice over Internet Protocol) uses the internet to transmit voice data digitally, offering flexibility and cost-effectiveness for voice communication on various devices. It relies on internet connectivity, which may affect call quality. In contrast, Landline uses traditional copper wires for analog voice transmission, providing stable call quality and reliability, even during power outages. Landlines are fixed to specific geographical locations, while VOIP enables communication from any internet-connected place. VOIP typically offers advanced features like video conferencing, while Landlines may have limited features. The choice depends on factors such as cost, mobility, call quality, and the need for additional functionalities. Is a phone handset included in this as well?+ What we provide is a box for your handset to plug into. We do not supply the handset however the box will work with all existing phones. What features are included, and what counts as long distance?+ Everything is included in the $10, and long distance is free anywhere in North America except Alaska and Hawaii. The [full feature list](/home-phone/) and [all 25 star codes](/home-phone/star-codes/) are on the site. ## Purple Fibre What is Purple Fibre?+ Purple Fibre is Canada’s fastest and most reliable fibre internet. Built from the ground up by Purple Cow, we own everything—from our servers to your home—allowing us to deliver speeds 10x faster than the big guys, with the lowest ping rates, all at the best price. Can I get it at my address?+ It's live on the poles in Fairview and Fairmount today and we're building outward. The address check tells you in about thirty seconds. If you're in an apartment in that area that hasn't been upgraded yet, ask your building owner about it. We've spoken to most of them, and hearing it from residents helps. [About Purple Fibre ›](/purplefibre/) ## Billing & account How does billing work?+ Billing is done on a credit card or visa debit card just like Netflix or other subscription sites. When you signup a charge is made on your card for the first month and setup. The date your internet turns on becomes your monthly bill date. Will my price go up after a year?+ No. What you sign up at is what you keep paying. There's no promotional period that quietly expires and no loyalty phone call needed to get your old rate back. What do I actually pay on day one?+ Your first month plus a one-time equipment delivery charge, both shown in full at checkout before you confirm. Nothing hidden and no activation fee. Do you run a credit check?+ No credit check and no deposit to join. ## Community Does Purple Cow have a referral program?+ Totally! Any friend you refer you receive $25 and they get $15. Once your internet is live you will receive a link that can be shared with friends and family. All they do is just signup as normal with your link and both of you will get the credit. What is Purple Cow's Neighbor in Need program?+ We understand that life can throw challenges your way, and at Purple Cow, we believe in lifting up our herd. That’s why we’re rolling out the Neighbor in Need program, where our community can come together to make a real difference. We’re inviting members to donate just $2 a month, and Purple Cow will match each contribution, dollar for dollar. These funds will go straight to helping our neighbors stay connected when times are tough, keeping their internet running so they can find their footing and get back on track. Because at Purple Cow, we’re more than just an internet provider—we’re a family that’s here to support each other, no matter what. To launch the Neighbor in Need program, Purple Cow is proud to take the first step by contributing an initial $10,000 to the fund. This kickstart ensures that we can immediately begin supporting our neighbors who need help staying connected. We’re excited to see the herd rally together and grow this fund, so we can help even more of our community get back on their hooves. Together, we’re making a difference—let’s go! Who actually answers when I call?+ A person on our team, here in Nova Scotia. No phone tree, no ticket number, and you can text the same number if you'd rather not talk. That's most of why we sit at 4.8 stars. ## Need more help with something? Our [complaints page](/complaints/) sets out how to raise a complaint with us, the steps we’ll take to help, and how to contact the CCTS. ## Still have a question? Send us a message and our team responds within minutes. Or call or text [1-902-800-2660](tel:19028002660). Message us[Join the herd](/join-the-herd/)